Refund Policy.
Clear terms for a transparent partnership.
grolxz operates as a service provider for D2C brands and influencers. Our refund policy is designed to be fair to both our partners and our operational overheads.
1. Service Setup Fees
For our "Full Stack" and "Service-wise" plans, the setup fee covers the cost of building your storefront, configuring ads, and dedicated staff assignment. Once the setup process has begun (usually within 24 hours of payment), the setup fee is non-refundable.
2. Ad Spend Credits
Funds deposited for Meta or Google ads are refundable only for the unspent balance. If you decide to pause your campaigns, the remaining balance can be returned to your original payment method within 7-10 business days.
3. Influencer Payouts
Once an influencer has completed a campaign and the content has been approved by the brand, the payment is processed and cannot be refunded. Brands have 48 hours to audit content before final approval.
4. Profit Sharing Settlements
For "Profit Partner" models, payouts are calculated after deducting RTO (Return to Origin) costs and shipping fees. Refund requests regarding profit calculations must be submitted with valid documentation within 30 days of the settlement date.
5. Cancellation
You may cancel your partnership with grolxz at any time. Upon cancellation, your storefront will be deactivated at the end of the current billing cycle, and all pending settlements will be cleared after the final RTO window (usually 45 days).